Average Reviews:
(More customer reviews)I bought a beautiful Rado watch from Amazon.com at a very good price. The transaction was easy and delivery was quick. So far,so good. On day one, I tried to set the time, and the stem knob broke off. So I called the closest factory approved service center to ask how to get it in for repair. Surprise! "I'm sorry, Rado does not warranty any items purchased over the internet." Period...end of discussion. I called Amazon to inquire and was told Amazon provides ITS OWN warranty. Surprise #2: their warranty covers the watch mechanism only, with does NOT include bracelets, bands, clasps, cases, crowns, STEMS, etc. etc. Further, the Amazon warranty would'nt apply until after the 30-day return window. Why didn't I think of that...return it! Had to hurry, I was already at 28 days. Got online, printed out return paperwork and shipping labels. Started reading the fine print: Learned there would be no replacement, only a refund. BUT, Surprise #3...the item has to be in "as new" condition, which kinda ruled out my busted stem. Looks like I'll have to pay for the repair. I thought, oh well, it's still cheaper than retail, but I'm feeling a little ripped off. Now, I'm thinking Amazon could have worked something out. This was a brand new watch, and on the first wearing, it fails. Why am I on the hook for what seems to be a defective item? Unfortunately, each person has his or her own little set of rules, so the return guy can't talk about warranty, and vice versa. So, off to the local watch repair shop. Happy to help, for about $350 and a month or so to wait. I'm pretty disappointed with the whole deal. Very complicated and no resolution.
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Product Description:
Rado's Integral Collection digital watch for men features a crisp, angular design and vibrant gold-tone accents that are sure to draw attention. Constructed with a 28.5-millimeter black ceramic case, as well as a matching black ceramic stationary bezel, and linked bracelet with gold accents, this watch exudes style and authority. The square dial face is protected by a scratch-resistant sapphire dial window, while its blank black face features a eye-catching digital display with date calendar, and gold-tone hour and minute hands. This weighty watch snaps crisply to the wrist with a fold-over-clasp-with-double-push-button-safety, and is powered by superior Swiss-quartz movement. It is also water resistant to 99 feet.
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